To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. You will be prompted to enter your shipping and payment information before completing your purchase.

Once an order is placed, we begin processing it immediately to ensure fast delivery. Unfortunately, we cannot modify or cancel orders once they are confirmed. If you need assistance, please contact customer service as soon as possible.

You can check your order status by logging into your account and visiting the "Order History" section. Alternatively, you can use the tracking number sent to your email after shipment to track your order.

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving the product. Provide details and photos of the item, and we will arrange for a replacement or refund.

We offer various shipping options depending on your location, including standard and expedited shipping. Please refer to our Shipping Policy for more details.

Delivery times vary based on your location. Typically, orders are delivered within 7-15 business days for standard shipping and 3-7 business days for expedited shipping.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the shipping carrier’s website.

If your order is delayed or lost, please contact our customer service team. We will work with the carrier to resolve the issue and ensure your order is delivered as soon as possible.

To initiate a return, please contact our customer service team within 14 days of receiving the product. Provide your order number and reason for return, and we will guide you through the return process.

Once your return is received and processed, refunds are typically issued within 5-10 business days. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

We accept various payment methods, including PayPal, credit/debit cards, and other secure payment gateways.

No, you can check out as a guest. However, creating an account offers benefits such as faster checkout, order tracking, and special promotions.

You can contact our customer service team via email at info@obaltrades.com. We are available to assist you with any questions or issues.

Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM. We are closed on weekends and public holidays.