Return Policy

Returns & Refund Policy

At Obaltrades, we aim for your complete satisfaction. If for any reason you're not happy with your purchase, we offer easy returns and exchanges under the following conditions:

🔄 Return Eligibility

We accept returns and exchanges if:

• The item is unused, in its original condition, and the packaging is still intact.

• Returns are requested within 14 days of receiving the product.

• A proof of purchase (order confirmation or invoice) is required to process your return.

🚫 Non-Returnable Items

Please note that the following items cannot be returned:

• Items marked as final sale.

• Used or opened personal care products.

• Customized or made-to-order items.

🔁 Exchanges

If you receive a damaged, defective, or incorrect item, don’t worry! Contact us within 7 days of receiving your order, and we’ll arrange for a replacement or a full refund. To expedite the process, you may need to provide us with photos of the item and packaging.

💰 Refund Process

Once your return has been received and inspected:

• Approved returns will be refunded to the original payment method used during checkout.

• Refunds typically take 5-10 business days to process.

• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

📦 Return Shipping

• Customers are responsible for the return shipping costs unless the return is due to our error (e.g., defective product, wrong item shipped).

• We recommend using a trackable shipping service to ensure your return is processed smoothly and promptly.

Return Address:

Junya Limited
Flat E19, 10/F, No.52 Hung To Road, Kwun Tong, Hong Kong

❓ Need Assistance?

If you need help with your return or have any questions, feel free to get in touch with us:

📧 Email: service@obaltrades.com

Our Return & Refund Process:

• When You Receive the Wrong Product:
  If you received an incorrect item, please reach out to us immediately. We will arrange a replacement or full refund.

• When You Change Your Mind:
  If you simply change your mind, you can return the item within the specified timeframe as long as it's unused and in original condition.

• Refunds for Lost Packages:
  If your package is lost in transit, we will initiate a refund or send a replacement depending on the situation.

• Refunds for Damaged Products:
  If the product is damaged upon arrival, we’ll issue a full refund or send a replacement, whichever you prefer.

Shop with Confidence

We make returns, exchanges, and refunds as simple as possible to ensure your experience with us is always hassle-free!